JoeScan Support

Welcome to the JoeScan support page. We strive to provide exceptional support and documentation for all our products. Toward that goal, we’ve put all our documentation, software and libraries here on our web site.

We ask you to help us make sure our documentation is as valuable to you as it should be. We’ll read every piece of feedback and reply promptly. You can also call us directly at (360)-993-0069 with any feedback or questions. With your help we can continue to make our products and documentation even better and easier to use.

Online Documentation

JS-20 3D Scanner Family Manual
This document describes the JS-20 family of scanners and how to use them in a mill. Some common questions are addressed in the below sections.

JSDiag Manual
Use this manual to set up and perform maintenance on your JS-20 scanner.

Parameter Reference
Reference for the JS-20 parameters.

C/C++ Developer Documentation
Documentation for using the DLL to communicate with JS-20 scanners. Download as a PDF.

.NET/C# Developer Documentation
Documentation for using our .NET assembly to communicate with our scanners. Download as PDF.


JSConfig - Revision 3565
Program for finding and configuring scanners on the network.
Revision 2075 fixes a bug that caused JSConfig to fail on many Windows 7 PCs.
Revision 2819 improves JSConfig's reliability on PCs with multiple network interfaces.
Revision 3307 improves reliability of finding heads on a PC with Windows Firewall enabled.
Revision 3309 fixes an issue in JSConfig that prevented it from discovering heads on other subnets
Revision 3332 fixes an issue in the installer that prevented JSConfig from installing on some x64 based systems
Revision 3565 fixes installer compatibility with Java JRE x86 when installing on x64 systems

The JSDiag program is not available directly from here. Instead, you can obtain it by pointing your web browser directly at the IP address of your scanner, e.g.

Communication DLL - Revision 3219
C/C++ and Visual Basic 6.0 interface code to write programs for talking to the scanners.

.NET Assembly Rev. 3595
C# interface code for talking to the scanners.